Privacy Policy

Personal Information is information or an opinion that identifies an individual.

• Names
• Business or residential addresses
• Email addresses
• Phone numbers
• Facsimile numbers
• Company or organisation details
• Information submitted through our website contact or quotation forms
• Information relevant to enquiries or services requested from FPS Integrated Services

Sensitive Information is defined in the Privacy Act to include information or an opinion about matters such as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will only be used by us:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent
• Where required or authorised by law

Where reasonable and practicable, we will collect Personal Information directly from you.

However, in some circumstances we may receive information from third parties. Where appropriate, we will take reasonable steps to ensure that you are made aware of the information provided to us by a third party.

Your Personal Information may be disclosed in circumstances including:

• To third parties where you consent to the use or disclosure
• To contractors or service providers where reasonably necessary to provide our services
• To professional advisers where reasonably necessary
• Where required or authorised by law

Personal Information is stored in a manner that reasonably protects it from misuse, interference, loss, unauthorised access, modification or disclosure.

When Personal Information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it, subject to any legal, contractual or record-keeping requirements.

Where Personal Information forms part of business or client records that FPS Integrated Services is legally required to retain, those records will be retained for the applicable retention period.

You may request access to the Personal Information we hold about you and request that it be updated or corrected, subject to certain exceptions permitted by law.

If you wish to access your Personal Information, please contact FPS Integrated Services in writing.

FPS Integrated Services will not charge a fee for making an access request. However, where permitted, an administrative fee may apply for providing copies of requested information.

To protect your Personal Information, we may require appropriate identification before releasing requested information.

It is important to us that your Personal Information is accurate, complete and up to date.

We will take reasonable steps to maintain the quality of the Personal Information we hold.

If you believe that information we hold about you is inaccurate, incomplete or out of date, please contact us so that we can update our records.

This Privacy Policy may be updated from time to time.

The current version will be available on the FPS Integrated Services website.

If you have any questions, concerns or complaints regarding this Privacy Policy or how FPS Integrated Services manages your Personal Information, please contact us:

If you have any queries or complaints about our Privacy Policy, please contact us using the details above.